There are a number of works in which the monotony of some processes seems to be rooted in time. Introducing RPA in consultancies not only seems like a logical idea, but also brings with it a small revolution within the reach of any business.
New times, same processes
The management of data and information handled by consulting businesses grows and grows over time. New and increasingly complex legislation means that companies of all sizes require the help of experts to channel all this paperwork. RPA in consultancies has a unique window of opportunity in that the processes being carried out continue to use old patterns.
Not surprisingly, it is the new generations, digital natives, and those veterans with a broad vision of technology who are betting on modernizing the means of work. And it is in this modernization, supported by a digital transformation that is becoming essential, where process robotization makes the most sense. Maybe not everything can be automated, but missing the opportunity to evolve in an increasingly competitive environment does not seem like a good idea.
Points for improvement
But getting down to business, identifying points of improvement in the processes of a consulting business is vital. As always, the most routine tasks, with the best defined rules and few or no exceptions, are the most easily automated.
In the case of introducing RPA in consulting firms, we must look at those elements that can help us to free up time for our employees. We are talking about processes such as preparing documentation to be sent, reviewing accounts, filing taxes, preparing tax forms, entering data in digital forms… But we do not stop there. We can talk about the treatment of the registration and termination of employment, the generation of contracts or virtually any administrative procedure. The fact is that the very limited procedures of all these actions make them the perfect target for a robot to take control. But what does it mean for a robot to take control?
Introducing RPA in consultancies improves employee well-being. | Photo: Alena Darmel.
RPA in consultancies to save… time
The introduction of a robot to assist in the management of the work of a consulting firm has a very clear objective: to relieve employees of work. In other words, to generate time.
Time that workers spend on tasks that do not add real value can now be directed to other tasks that do. Reinforce customer service, strengthen the commercial side or allocate more resources to the study of the new regulations. These are just a few examples of areas that can increase their value without the need to invest in additional staff (one of the most important expenses in any company).
Employee time management and employee satisfaction are substantially improved. Not only can resources be better managed. Freeing workers from less rewarding tasks results in improved working conditions. And better motivation.
So, as we have seen, introducing RPA in consultancies is a good idea that can be undertaken by any business on the scale required. By finding the points where the robot can become strong, the workforce will be freed to perform the actions that really add value to the company. A bet, that of the RPA, which always guarantees a clear victory.