RPA, IA and intelligent document processing
The combination of RPA and AI allows robots to understand the most varied types of invoices, classify and extract data from PDFs, contracts, public deeds, articles…
Process Mining is a BPM technique that generates, from data analysis, a graphical definition of the real process, as it is carried out, and compares it with the theoretical one. The analysis of system logs (ERP, CRM…) makes it possible to automatically identify and model processes and to see how users interact with the systems.
These processes can be optimised by eliminating bottlenecks, redundancies or by establishing, for example, more efficient workflows.
Finally, Process Mining tools generate RPA scripts that simplify and accelerate the construction of new robots.
From Back office to Front office
Most current robotization projects automate internal company or back office processes. However, AI capabilities can improve the user experience, detect moods, predict behaviour, etc. All of these functions are very useful for improving front office systems.