On October 22, Devol 2025 Customer Day was held, an online meeting that brought together professionals from different sectors to explore how emerging technologies are transforming the way companies operate, automate, and make decisions.
For just over an hour, attendees were able to learn firsthand about the solutions, trends, and use cases that are shaping the new era of intelligent super-automation.
Presentations that meet the needs of businesses
The session began with a presentation by Ángel Vélez, CEO of Devol, who highlighted the company’s role as a strategic partner in the digital transformation of organizations.
Next, Javier Guerra, Head of AI & Data at Devol, gave a presentation entitled “Collaborative AI agents: support, recommendation, and intelligent customer service,” in which he showed how advances in artificial intelligence make it possible to integrate document management, reservation, and customer service systems in a more natural and efficient way. Platforms such as Copilot and LangGraph took center stage in this part of the presentation, showcasing real-life examples of advanced automation.
In the second part of the event, Miguel Ángel Blanco, Director of Innovation at Devol, addressed the evolution of classic RPA towards new intelligent agents that learn, adapt, and optimize their behavior based on experience. “We are moving towards a scenario in which robots execute, agents think, and people lead,” he explained.
The event also served to present the latest Artificial Intelligence-based solutions developed by Devol.
Among them is DocMind, a tool for extracting unstructured information and interpreting documents using generative AI.
DataMind, aimed at automating knowledge and information management, and SQLMind, a tool that democratizes access to corporate databases through natural language, completed the catalog of solutions that Devol put on the table.
These innovations reflect Devol’s philosophy: investing in new technologies, but always with a real benefit for businesses. It is not about following trends or introducing technology without taking into account the real needs of companies, but rather integrating artificial intelligence and automation in a practical way, in the service of efficiency, agility, and human talent.
Innovate with purpose
One of the messages that was intended to be conveyed during the conference was that digital transformation is not a destination, but rather a continuous process of evolution, one that leads us to a new frontier: artificial intelligence applied to processes.
The Devol 2025 Customer Day has confirmed the company’s commitment to responsible innovation and to supporting companies on their journey towards a more agile, automated, and human operating model.
With events like this, Devol consolidates its position as a leader in business super-automation, demonstrating that the future of technology is not about replacing people, but about enhancing their value through artificial intelligence.
