The road to digital transformation must go through the automation of public administration. This transformation, which is already in progress, guarantees an unprecedented revolution in the field of public services.
A saturated system looking for a solution
One of the obligations that citizens are most apprehensive about is the handling of bureaucratic formalities. In most cases, these formalities are synonymous with long waits, lack of understanding, processing errors… In short, a necessary nightmare that everyone has to go through. A system overwhelmed by the volume of data to be managed.
In this race to improve services, the automation of public administration plays a crucial role in providing solutions at the most critical points of the system. RPA has become a key ally in meeting the objectives of the digital transformation of public administrations.
If all this is framed, in addition, in a pandemic period that forced the administrations to bet on the digitalization of bureaucratic procedures due to the different restrictions that were put in place, the change becomes much more necessary.
A future that involves the automation of the Public Administration
With the background we have already mentioned, it is clear that the Public Administration is the perfect environment for the introduction of such a revolutionary technology as RPA. Highly saturated data management and the repeatability of the processes to be handled are the strengths of a technology that is already changing the way bureaucracy is handled.
The automation of public administration optimizes the work of civil servants, improves services to citizens, eliminates errors, increases efficiency and productivity. In addition, RPA ensures improved accessibility (reducing management times) and reinforces data protection measures.
All these functionalities, which improve the experience of both workers and users, represent a turning point in the way citizens relate to the administration. In addition, the increase in efficiency during the processing of requests makes administrations more agile. A better adaptation to current times that results in a more useful and effective digital transformation.
The automation of public administration facilitates bureaucracy.
An unprecedented value-added contribution
RPA turns the automation of Public Administration into a tool in itself, allowing a higher level of monitoring and an unprecedented increase in the use of technology.
Thanks to RPA, greater monitoring control of activities is possible. Tasks with high manual processing are reduced. Increases data security. Documents can be verified with Artificial Intelligence. Regulatory compliance is guaranteed. A constant thread of feedback is provided for continuous improvement…
The improvements are so many and so obvious that even additional tasks, which require extra work, can be enhanced. For example, thanks to Optical Recognition Character systems, it is possible to perform keyword searches, auto-complete data or classify documents. RPA is also capable of extracting data, comparing it with other stored data or copying it between systems.
All these advantages, together with the freeing up of civil servants’ time (which they will be able to devote to more productive tasks or to improving citizen service) highlight the importance of automating public administration.